Challenge
Compliance and KYC teams needed faster lookup across internal databases and KB content. Off-the-shelf chat tools didn't meet data sovereignty requirements.
Solution
Chat against Orchestrator workflows that combine database, ITSM, and web-search plugins. Custom system prompt per project. SAML SSO for global identity.
Deployment topology
- Customer-hosted Kubernetes (multi-region)
- Azure OpenAI for the LLM tier (per-region deployment)
- Database connection per project (project-scoped credentials)
- SAML 2.0 IDP
Integrations & plugins
- Database plugin
- ServiceNow plugin
- Web Search plugin
Outcomes
- Custom audit + KYC workflows for regulated lines of business
- Project-scoped credentials prevent cross-project data access
- SAML SSO across Chat and Orchestrator