All solutions
Use case
CommercialIT Service Management
AI inside ServiceNow. 100% benchmarked KB accuracy. Unlimited list-analysis scale. Live agent handoff with full context.
What customers build
- Ticket triage and KB-grounded responses
- Configuration-aware impact analysis
- Incident summarization across work notes
- Catalog discovery across brand naming
- Auto-incident creation for unmet KB or catalog needs
Plugins used
Enterprise Agent for ServiceNowServiceNow pluginWeb Search
Patterns
- · Multi-strategy semantic search
- · Parallel list workflow (planner / workers / finalizer)
Outcomes
- +70% KB search accuracy vs keyword search
- Reduced L1 ticket volume via self-service deflection
- Faster L2/L3 triage with full context preserved across handoff
Compliance
Customer-hosted on AWS or Azure
SOC 2 controls (audit on roadmap)
Row-level ACLs
Token budgets per role
Field-level secret redaction