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SMS Opt-In Evidence

Last updated: 2026 Q2

This page documents how L2h.ai, Inc. (“L2H”) obtains prior express written consent before sending any text message, and preserves a record of our opt-in experience for carrier and messaging-provider review. L2H operates its SMS program through Twilio Inc., our messaging provider. We do not buy, rent, sell, or share mobile phone numbers, and mobile opt-in data is never shared with third parties for their own marketing.

1. How consent is collected

We collect consent in person at L2H events, demos, and staffed booths. A visitor scans the QR code on our signage, which opens their own texting app pre-addressed to 123-123-1234 with the keyword JOIN pre-filled. By sending that text from their own device, the visitor opts in. We do not import contact lists, and we do not enroll a number unless its owner sends the opt-in message.

  1. A visitor reads the on-site signage with the full program disclosures.
  2. The visitor scans the QR code (or texts JOIN to 123-123-1234 manually).
  3. Their texting app opens pre-addressed to 123-123-1234 with the keyword JOIN already filled in.
  4. The visitor sends the text from their own number — sending it is their opt-in — and we record the date, time, and originating number.
  5. Twilio replies with a single confirmation message restating the program terms and the STOP / HELP keywords.

2. Verbatim call-to-action (consent language)

The following language appears on the signage next to the QR code:

“Text JOIN to 123-123-1234to receive recurring automated marketing and informational text messages from L2H. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. See our Privacy Policy (l2h.ai/legal/privacy) and Terms (l2h.ai/legal/terms).”

3. Scan-to-opt-in QR code

This is the live opt-in QR code printed on our signage. When scanned with a phone camera or QR-scanner app, it opens the visitor’s text-messaging app pre-addressed to 123-123-1234 with the message “JOIN” already filled in. The visitor must still press send from their own device to complete opt-in — scanning alone never subscribes a number.

Sends to
123-123-1234
Pre-filled message
“JOIN”
Encoded payload
SMSTO:1231231234:JOIN

4. Program disclosures

  • Program name: L2H SMS / text-messaging program.
  • Message types: recurring marketing and informational messages (e.g., event reminders, product updates, follow-ups to your request).
  • Message frequency: varies; messages are sent on a recurring basis and frequency depends on your activity and our programs.
  • Cost: message and data rates may apply, per your mobile plan.
  • Opt-out: reply STOP at any time to unsubscribe. You will receive one final confirmation that you have been unsubscribed.
  • Help: reply HELP for help, or email support@l2h.ai.
  • Carriers: mobile carriers are not liable for delayed or undelivered messages.

5. Sample messages

Confirmation (opt-in)

L2H: You’re subscribed to L2H text updates. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

HELP reply

L2H: For help, email support@l2h.ai. Msg & data rates may apply. Reply STOP to cancel.

STOP reply

L2H: You’re unsubscribed from L2H texts and will receive no further messages. Reply HELP for help.

6. Related policies

Our handling of mobile information is described in our Privacy Policy, and our messaging terms are in our Terms of Service. Twilio is listed on our Subprocessors page.

7. Contact

Questions about our SMS program or this evidence? Email support@l2h.ai.