Terms of Service

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater, to use the Site. By using the Site, you represent that you meet this requirement and that any information you provide is accurate.

2. Permitted use

You may use the Site only for lawful purposes and only in accordance with these Terms. You agree not to:

• violate any applicable law, regulation, or third-party right;
• infringe any intellectual property right;
• transmit malicious code, exploits, or any code designed to interfere with the Site;
• attempt to gain unauthorized access to the Site, related systems, or other users’ accounts;
• scrape, mirror, harvest, frame, or systematically copy the Site or its content without our prior written consent (other than ordinary search-engine crawling consistent with our robots.txt);
• use the Site or its content to train, fine-tune, evaluate, or benchmark any machine-learning model without our prior written consent;
• misrepresent your identity, affiliation, or authority to bind any organization;
• interfere with the Site’s performance or security; or
• encourage or assist any third party in doing any of the above.

3. Intellectual property

The Site, including all text, graphics, logos, illustrations, screenshots, video, audio, code, downloadable documents, and other content (collectively, the “L2H Content”), is owned by L2H or its licensors and is protected by copyright, trademark, trade-secret, and other laws. Except for the limited rights expressly granted in these Terms, L2H reserves all rights, title, and interest in and to the L2H Content.

“L2H,” “L2H.ai,” the L2H logo, and product names used by L2H (including “Orchestrator,” “Chat,” “Enterprise Agent,” “Enterprise Agent for ServiceNow,” and “Enterprise Agent for VS Code”) are used to identify L2H products and services. L2H does not assert federal trademark registration on every product name; trademark rights are asserted only where established under applicable law. All third-party trademarks, service marks, and trade names are the property of their respective owners. See our Trademark Notice for detail.

4. Submissions and feedback

If you submit information through a contact, demo, or partner-inquiry form on the Site (a “Submission”), you represent that you have the right to do so and that the Submission does not infringe any third-party right or violate any applicable law. You grant L2H a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, and incorporate any feedback, suggestions, or ideas in your Submission for any purpose, without compensation to you. Form Submissions are also subject to our Privacy Policy.

5. Third-party links and references

The Site may contain links to third-party websites or comparisons of L2H products to third-party products. Third-party sites and products are not under L2H’s control. L2H does not endorse, sponsor, or assume responsibility for the content, accuracy, policies, or practices of any third party. Comparison content is published in good faith based on publicly available information at the time of publication and may become outdated.

6. Forward-looking statements

The Site may contain forward-looking statements about product roadmap, performance, security posture, certifications, market opportunity, and similar topics. Forward-looking statements involve risks and uncertainties; actual results may differ materially. L2H undertakes no obligation to update any forward-looking statement after publication.

7. Disclaimer of warranties

THE SITE AND ALL L2H CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, L2H AND ITS LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, OR UNINTERRUPTED OR ERROR-FREE OPERATION. L2H DOES NOT WARRANT THAT THE SITE WILL BE SECURE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL L2H, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF THE SITE, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF L2H HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. L2H’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

9. Indemnification

You agree to defend, indemnify, and hold harmless L2H and its affiliates, officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your access to or use of the Site in violation of these Terms; (b) your violation of any law or third-party right; or (c) your Submissions.

10. Export controls and sanctions

You agree to comply with all applicable export-control, re-export-control, sanctions, and trade laws and regulations, including those of the United States (including the Export Administration Regulations, the International Traffic in Arms Regulations, and U.S. Treasury Office of Foreign Assets Control sanctions programs). You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. sanctions, and that you are not on any U.S. government list of restricted or prohibited parties. You will not access the Site, or download or export any L2H Content, in violation of any export-control or sanctions law.

11. DMCA / copyright complaints

L2H respects intellectual property rights. If you believe content on the Site infringes your copyright, please send a written notice to our designated agent that includes the information required by 17 U.S.C. § 512(c)(3): (a) a physical or electronic signature of a person authorized to act for the copyright owner; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material claimed to be infringing and information sufficient to allow us to locate it (URL); (d) your contact information; (e) a statement that you have a good-faith belief that use of the material is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act.

Send notices to L2H’s designated agent at support@l2h.ai (subject: “DMCA Notice”), or by mail to L2h.ai, Inc., Attn: DMCA Agent, 1775 Tysons Blvd, Tysons, VA 22102, USA. Counter-notices may be submitted under 17 U.S.C. § 512(g) using the same channel.

12. Termination

L2H may suspend or terminate your access to the Site at any time, for any reason, without notice. Sections 3, 4, 7, 8, 9, 10, 13, 14, 15, and 16 survive termination.

13. Governing law and venue

These Terms are governed by the laws of the Commonwealth of Virginia, USA, without regard to its conflict-of-laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods. Subject to Section 14 (Arbitration), you and L2H agree to the exclusive jurisdiction of, and venue in, the state and federal courts located in Fairfax County, Virginia, and waive any objection to personal jurisdiction or forum non conveniens in those courts.

14. Arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.Any dispute, claim, or controversy arising out of or relating to these Terms or your access to or use of the Site (a “Dispute”) will be resolved exclusively by final and binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, before a single arbitrator, in Fairfax County, Virginia, unless you and L2H agree otherwise. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator will have authority to award any remedy that would be available in court on an individual basis.

Class-action waiver.YOU AND L2H AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.

Opt-out. You may opt out of this arbitration agreement by sending written notice to support@l2h.ai (subject: “Arbitration Opt-Out”) within 30 days of first agreeing to these Terms. If you opt out, Section 13 governs.

Exceptions. Either party may seek injunctive or other equitable relief from a court of competent jurisdiction to protect its intellectual property or confidential information; either party may bring qualifying small claims in small-claims court.

15. U.S. government users

Any L2H Content downloaded from the Site is a “commercial item,” consisting of “commercial computer software” and/or “commercial computer software documentation,” as those terms are used in 48 C.F.R. § 2.101 and DFARS § 227.7202. Use, duplication, or disclosure by the U.S. government is subject to the restrictions set forth in 48 C.F.R. §§ 12.211 and 12.212 and DFARS § 227.7202.

16. Changes to these Terms

We may update these Terms from time to time. The updated date will appear at the top of this page. Your continued use of the Site after a change becomes effective constitutes your acceptance of the change.

17. Miscellaneous

These Terms (together with the documents they reference) are the entire agreement between you and L2H regarding the Site. If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without L2H’s prior written consent; L2H may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries.

18. Contact

Questions about these Terms? Email support@l2h.ai or write to L2h.ai, Inc., Attn: Legal, 1775 Tysons Blvd, Tysons, VA 22102, USA.